Absolutely Deplorable!

I had the chance to go back to Malaysia last week for several days due to an unfortunate incident befallen certain family member. I did relish a bit the chance to go out from UK as means to get away from the memory of miserable weeks I had before and of course the chance to spend time with my significant other even for few days. After forking a horrid amount of money for to and fro ticket to Malaysia, I have only packed two vacuum packs, full of our leftovers clothes and good to go I am. Good was an overstatement.

The first bad experience I had was at the baggage layover. My flight touched down approximately 20 past seven am. So looking less glamorous, the last thing I need is running around looking for luggage and of course, the shoes I was wearing is not designed for running. After waiting almost 40 minutes, my luggage appeared. I mean the airport was almost deserted with our plane the only one touching down that morning, how hard it could be to get the bags on the right lane?

My significant other has mentioned (incessantly) for the past few months about this new watering hole aka shopping complex near to our house. So we decided to go there for dinner since a new branch of our favourite Italian restaurant was opened. First impression does matter, I think the new front of house were no older than 16 year olds that apparently does not know how to say ‘thank you’ and ‘please’. Fair enough, I said. The interior deco was slightly off than the other two branches that me and my significant other always frequented by looking more like a kopitiam than a restaurant. Then they sent still water when I specifically asked for sparkling water and they said they will not take it back when half the content is already gone. Of course it is gone, the water is in the glasses, you blabbering idiot!

The third bad experience I had in our beloved KL when the both of us went out for lunch in a restaurant near our hotel. I’ve heard some bad review from few of my friends about the service but my friends can be absurdly unapologetic or OTT towards proprietor. So both of us sat down and put out our order. My significant other’s food came in first and mine 40 minutes later and cold! Lesson learnt: next time listen to your friends.

The last one happened at a well known restaurant in KLCC, me and my friends went there for coffee and chat. One of my friends ordered chicken with pasta or something since he hasn’t had any dinner yet. The waiter (or waitress) whom sounded very much like non – local took our order without writing anything which to me some of the details will be left out. ‘Left out’ did happen as the pasta came like 30 minutes after seating. The foreign sounding waiter (or waitress) didn’t even bother to say ‘sorry’.

So after 5 months from my last visit back, everything has gotten down to a new low. Our service industry expanded so much; quality becomes the last determining factor in running a business. Poor customer service, badly trained staff and static environment will definitely affect my decision to spend my money. The last memorable good service I had was at La Bodega Pavillion when eight of my friends joined me for dinner and we were waited by this lovely petite girl who continuously tried to appease us on every requests and horrid jokes. I think I did leave her a good sum of tip (I think!).